Active Conversations
2
Open Tickets
2
AI Resolution Rate
25%
Escalation Rate
25%
CSAT
5/5
Avg Response
1250ms
Voice / Chat
25% / 75%
Confidence
74%
Cost (credits)
60
Recent Conversations
| ID | Channel | Language | Intent | Status | Confidence |
|---|---|---|---|---|---|
| conv_001 | web | DE | order_status | resolved | 91% |
| conv_002 | web | EN | refund | escalated | 42% |
| conv_003 | voice | AR | technical | active | 78% |
| conv_004 | EN | general | active | 85% |
Open Tickets
| Subject | Priority | Status | Assignee |
|---|---|---|---|
| Escalation: refund — urgent $500 | urgent | in_progress | Maria Santos |
| Return request — damaged item | medium | open | Unassigned |